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A lesson won't start

Helio says why on the screen. Find the message here.

  1. On screenThat's all the time for today. Come back tomorrow.The daily time is used up. Lessons open again tomorrow.
  2. On screenYou've used this month's Helio time. Ask a parent about more time.This month's time is used up. New lessons wait for next month, or a bigger plan.
  3. On screenLessons are closed right now. Your parent set the hours.A parent set learning hours. Lessons open again inside those hours.
  4. On screenA parent needs to say yes first.Tap Ask my parent. Lessons start once a parent gives permission.
  5. On screenThis lesson is open on another screen.Tap Continue here to move the lesson to this screen.
  6. On screenHelio can't start right now.Tap Try again. If it keeps happening, write to us.

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If not, write to us. Tell us what you see on screen.